Information for Clients & Terms of Engagement


Set out below is the information required by the Rules of Conduct and Client Care for Lawyers of the New Zealand Law Society (“Law Society”).

1. Fees:   The basis on which fees will be charged is set out in our letter of engagement. When payment of fees is to be made is set out in our Standard Terms of Engagement. We may deduct from any funds held on your behalf in our trust account any fees, expenses or disbursements for which we have provided an invoice.

2. Professional Indemnity Insurance:

Particulars of our professional indemnity insurance are as follows:

 Underwriter:                 QBE

Indemnity Limit:             $1,500,000.00

Excess:                        $10,000.00

Included extension:        Costs of Representation.

 3. Lawyers Fidelity Fund:

 The Law Society maintains the Lawyers Fidelity Fund for the purposes of providing clients of lawyers with protection against pecuniary loss arising from theft by lawyers. The maximum amount payable by the Fidelity Fund by way of compensation to an individual claimant is limited to $100,000. Except in certain circumstances specified in the Lawyers & Conveyancers Act 2006 the Fidelity Fund does not cover a client for any loss relating to money that a lawyer is instructed to invest on behalf of the client.


We maintain a procedure for handling any complaints by clients, designed to ensure that a complaint is dealt with promptly and fairly.

If you have a complaint about our services or charges, you may refer your complaint to Kathy Wiltshire.

If you do not wish to refer your complaint to that person, or if you are not satisfied with the way we have dealt with your complaint, the New Zealand Law Society has a complaints service to which you may refer the issue. You can call the 800 number for guidance, lodge a concern or make a formal complaint. Matters may be directed to:

Lawyers Complaints Service, PO Box 5041, Wellington 6140, New Zealand

Phone: 0800 261 801

To lodge a concern:

To make a formal complaint: 

Email: [email protected]

5. Persons Responsible for the Work:

The names and status of the person or persons who will have the general carriage of or overall responsibility for the services we provide for you are set out in our letter of engagement.

6.  Client Care and Service:

The Law Society client care and service information is set out below:

Whatever legal services your lawyer is providing, he or she must:

  • Act competently, in a timely way and in accordance with instructions received and arrangements made.
  • Protect and promote your interests and act for you free from compromising influences or loyalties.
  • Discuss with you your objectives and how they should best be achieved.
  • Provide you with information about the work to be done, who will do it and the way the services will be provided.
  • Charge you a fee that is fair and reasonable and let you know how and when you will be billed.
  • Give you clear information and advice.
  • Protect your privacy and ensure appropriate confidentiality.
  • Treat you fairly, respectfully and without discrimination.
  • Keep you informed about the work being done and advise you when it is completed.\
  • Let you know how to make a complaint and deal with any complaint promptly and fairly.

 The obligations lawyers owe to clients are described in the Rules of Conduct and Client Care for Lawyers. Those obligations are subject to other overriding duties, including duties to the courts and to the justice system.

If you have any questions, please visit

7. Limitations on extent of our Obligations or Liability

Any limitations on the extent of our obligations to you or any limitation or exclusion of liability are set out in our letter of engagement.


These Standard Terms of Engagement (“Terms”) apply in respect of all work carried out by us for you, except to the extent that we otherwise agree with you in writing.

1.         SERVICES

1.1       The services, which we are to provide for you are outlined in our engagement letter.

2.         FINANCIAL

2.1       Fees

 2.1.a.   The fees which we will charge or the manner in which they will be arrived at, are set out in our engagement letter.

2.1.b.   If the engagement letter specifies a fixed fee, we will charge this for the agreed scope of our services. Work which falls outside that scope will be charged on an hourly rate basis. We will advise you as soon as reasonably practicable if it becomes necessary for us to provide services outside the agreed scope and if requested, give you an estimate of the likely amount of the further costs.

 2.1.c.   Where our fees are calculated on an hourly basis, the hourly rates are set out in our engagement letter. The difference in those rates reflects the experience and specialisation of our professional staff. Time spent is recorded in 6 minute units, with time rounded up to the next unit of 6 minutes.

2.2       Disbursements and expenses:         In providing services we may incur disbursements or have to make payments to third parties on your behalf. These will be included in our invoice to you when the expense is incurred.  We may require an advance payment for the disbursements or expenses which we will be incurring on your behalf.

2.3       GST:    Is payable by you on our fees and charges.

2.4       Invoices:         We will send interim invoices to you, usually monthly and on completion of the matter or termination of our engagement. We may also send you an invoice when we incur a significant expense.

2.5       Payment:Invoices are payable immediately unless alternative arrangements have been made with us.

2.6       Security:We may ask you to pre-pay amounts to us, or to provide security for our fees and expenses. You authorise us:

2.6.a.   to debit against amounts pre-paid by you; and

2.6.b.   to deduct from any funds held on your behalf in our trust account any fees, expenses or disbursements for which we have provided an invoice.

2.7       Third Parties:   Although you may expect to be reimbursed by a third party for our fees and expenses, and although our invoices may at your request or with your approval be directed to a third party, nevertheless you remain responsible for payment to us if the third party fails to pay us.

2.8        Our Monitoring Obligations

We are obliged to comply with all laws applicable to us in all jurisdictions, including (but not limited to):

  • ·         Anti-money laundering and countering financing of terrorism laws; and
  • ·         Laws relating to tax and client reporting and withholdings.

We may be required to undertake customer due diligence on you, persons acting on your behalf and other relevant persons such as beneficial owners and controlling persons. We may not be able to begin acting, or to continue acting, for you until that is completed.

To ensure our compliance and yours, we may be required to provide information about you, persons acting on your behalf or other relevant persons to government agencies. There may be circumstances where we are not able to tell you or such persons if we do provide information.

Please ensure that you and/or any of the persons described previously are aware of and consent to this. It is important to ensure that all information provided to us is accurate. If the information required is not provided, or considered by us to be potentially inaccurate, misleading, or in contravention of any law, we may terminate or refuse to enter into an engagement.


3.1       We will hold in confidence all information concerning you or your affairs that we acquire during the course of acting for you. We will not disclose any of this irmation to any other person except:

3.1.a.1. to the extent necessary or desirable to enable us to carry out your instructions; or the extent required by law or by the Law Society’s Rules of Conduct and Client Care for Lawyers

3.2       Confidential information concerning you will as far as practicable be made available only to those within our firm who are providing legal services for you.

3.3       We will of course, not disclose to you confidential information which we have in relation to any other client.

4.         TERMINATION

4.1       You may terminate our retainer at any time.

4.2       We may terminate our retainer in any of the circumstances set out in the Law Society’s Rules of Conduct and Client Care for Lawyers.

4.3       If our retainer is terminated you must pay us all fees due up to the date of termination and all expenses incurred up to that date.


5.1       You authorise us (without further reference to you) to destroy all files and documents for this matter (other than any documents that we hold in safe custody for                   you) 7 years after our engagement ends, or earlier if we have converted those files and documents to an electronic format.


6.1       We have procedures in place to identify and respond to conflicts of interest. If a conflict of interest arises we will advise you of this and follow the requirements                   and procedures set out in the Law Society’s Rules of Conduct and Client Care for Lawyers.

7.         DUTY OF CARE

7.1       Our duty of care is to you and not to any other person. Before any other person may rely on our advice, we must expressly agree to this.

8.         TRUST ACCOUNT

8.1       We maintain a trust account for all funds which we receive from clients (except monies received for payment of our invoices). If we are holding significant funds on             your behalf we will normally lodge those funds on interest bearing deposit with a bank.  We do not charge any fee for this service.

9.         GENERAL

9.1       These Terms apply to any current engagement and also to any future engagement, whether or not we send you another copy of them.

9.2       We are entitled to change these Terms from time to time, in which case we will send you amended Terms.

9.3       Our relationship with you is governed by New Zealand law and New Zealand courts have non-exclusive jurisdiction.



77 Titiraupenga Street, Taupo 3330

PO Box 1569, Taupo 3351

DX KP37067, Taupo

p. 07 378 9200

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